Senior Director responsible for end - to - end pricing execution, membership eligibility, and vendor operations in healthcare distribution. Leading teams in a financial and compliance - sensitive environment.
About the role
- Business Technology Analyst supporting Performing Mortgage Servicing Operations with a focus on risk management. Involves collaboration with stakeholders for reporting and issue resolution.
Responsibilities
- Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
- Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs.
- Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure.
- Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines.
- Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
- Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
- Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.
Requirements
- Bachelor's degree, or equivalent work experience
- Three to five years of direct experience (with project lead experience), or five to eight years of related experience
- Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
- Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
- Power App experience preferred.
- PL-300 Power BI certification useful
- Strong organizational and analytical skills as well as working knowledge of effective control design.
- Solid understanding of project management techniques and testing processes.
- Effective verbal and written communication skills, with strong negotiation skills.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Process Improvement Lead Analyst at Citi driving end - to - end design and execution of dispute transformation initiatives using emerging technologies. Collaborating with cross - functional teams for operational success.
Ops Support Assistant providing operations support services at Citi, coordinating between operations staff and clients. Aiding in decision - making, workflow, and maintaining departmental standards.
Logistics Analyst supporting inventory control and relationships with carriers. Joining the logistics operations team at Teltec Solutions in Florianópolis, Brazil.
Office Coordinator at Agworld ensuring efficient operations in the Perth office to support agricultural data collaboration. Engaging with diverse stakeholders to maintain a positive office environment.
Operations Manager responsible for managing collections activities and a team in Texas locations. Ensures compliance, resolves customer concerns, and implements business strategies for growth.
VP Operations responsible for $80M+ account operations in Aramark's Student Nutrition division. Leading strategies and teams to improve operational efficiency and client retention.
Vice President of Operations managing all aspects of a major site account within Aramark's Student Nutrition program. Responsible for operational efficiency, client retention, and team leadership.
Director overseeing payment partnerships and operational performance for PayPal's European portfolio. Driving market growth and innovation while managing executive relationships with banks and financial institutions.
Marketplace Operations Associate managing vendor onboarding and order operations in real estate. Contributing to process documentation and automation for efficiency in a growing company.