Payroll Master overseeing HR and payroll processes using Sprout’s technology solutions. Providing support and expertise to clients while managing numerous payroll-related tasks.
Responsibilities
Provide technical support and advice to clients on the company’s payroll and HR products
Develop subject matter expertise on payroll and HR
Remain current on payroll and HR policies and trends, and on other industry best practices
Create and build a productive and trusting relationship with clients
Demo the payroll and HR products to clients articulately and confidently
Work on a process flow for on-boarding new accounts
Manage assigned customer issues and take action to resolve issues
Assist with pre and post sales activities
Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters
Demonstrate basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility
Forward action items to development team and work with them to outline solution, monitor progress and report fixes/enhancements to client
Requirements
Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking, Human Resource Management or equivalent
At least 2-3 years of working experience in payroll systems and administration
Experience in end-to-end local payroll processing and handling external clients (outsourcing services) is a plus
Demonstrable expertise in current industry accounting and HR technologies
Strong communication, sales and presentation skill with the ability to communicate technical knowledge across an audience of varying levels of understanding
Benefits
Certifications and annual budget for training/upskilling
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