Service Manager enhancing international customer service processes with innovative solutions and training strategies. Collaborating with global teams to improve service quality and customer satisfaction.
AC
Hybrid Customer Service Representative, Bilingüe Inglés-Francés o Portugués
Posted 4 days ago
About the role
- Customer Service Representative responsible for handling foreign language inquiries for Adecco, a multinational HR solutions company. Must meet company standards and KPIs while providing high-quality service.
Responsibilities
- Será responsable de atender las consultas de clientes en idioma extranjero
- Cumplimiento con los estándares de la compañía
- Trabajo como parte del equipo de Servicio al Cliente
- Orientación al cumplimiento de KPI y un alto nivel de desempeño enfocado en la calidad del servicio
Requirements
- Mínimo 1 año de experiencia en cargos de Customer Service Support
- Experiencia en el uso de CRM para la creación de tickets y gestión de solicitudes a través de correo electrónico, chat o llamadas
- Manejo de inglés / francés o portugués conversacional (requisito excluyente)
Benefits
- Medicina prepagada
- bono Sodexo de $180.000
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