Customer Experience Representative for PetScreening managing inbound and outbound communications. Engaging with customers via ZenDesk while working in a hybrid environment.
About the role
- Customer Support & Onboarding Agent for a leading European fintech company simplifying international payments. Engaging with customers to provide exceptional support and solutions.
Responsibilities
- Håndtere ansøgninger fra potentielle kunder, inklusiv risikovurdering af virksomheder og ejere.
- Supportere nye og eksisterende kunder på mail og telefon med alt fra tekniske spørgsmål til dokumentation.
- Arbejde tæt sammen med kolleger fra andre afdelinger i Clearhaus og Quickpay.
Requirements
- Erfaring med kundeservice og forståelse for den gode kundeoplevelse.
- Evne til at navigere i et tempofyldt miljø med komplekse opgaver.
- Proaktiv og struktureret tilgang til opgaveløsning – du elsker at gå i dybden med detaljer og finde løsninger.
- Stærke samarbejdsevner og god kommunikation på både dansk og engelsk.
Benefits
- Mulighed for hjemmearbejde op til to dage om ugen.
- Konkurrencedygtig løn og pensionsordning.
- Et årligt læringsbudget på 1000 euro til udvikling af dine faglige interesser.
- Sociale arrangementer som firmafester og teambegivenheder, så du kan opbygge stærke relationer med kollegaerne.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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