Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
About the role
- Customer Service Technician processing complaints and providing customer support for GIGANT GmbH. Collaborating on quality analysis and coordinating external service efforts.
Responsibilities
- Handling customer complaints and providing customer support
- Recording, processing and managing complaints
- Conducting inspections and identifying quality defects
- Preparing and maintaining defect reports as well as initiating corrective actions and communicating with the relevant departments/external parties
- Coordinating and overseeing external rework
- Providing information for expert reports prepared by external bodies
- Performing error and root-cause analyses and initiating corrective measures
- Administrative and technical processing of complaint notifications and, where applicable, making decisions on cost coverage/warranty claims within a given budget
- Supporting service assignments at customer sites
- Coordinating the field service team
- Monitoring deliveries/returns
- Recording, evaluating and analyzing complaint cases, including documentation
- In-depth fault analyses beyond the product portfolio
- Organizing retrofit/upgrade measures (national and international)
Requirements
- Completed vocational training in a commercial or technical profession, ideally with further qualification as a Fachwirt (business administrator) or Meister/Techniker (master craftsman/technician)
- Ability to work independently, strong organizational skills and good time management
- Initial experience in customer service is an advantage
- Quick comprehension and technical understanding to clarify service issues
- Communicative and friendly manner when dealing with partners and end customers – including in English
- Confident user of MS Office, especially Excel and Outlook, and initial experience with SAP
Benefits
- Attractive pay and employee benefits such as e-bike leasing and company pension plan
- Good work–life balance through flexible working hours and remote working to support compatibility of family and career
- Future-oriented development and training opportunities
- Dynamic and creative working environment
- Best possible start through systematic onboarding and comprehensive insight into all processes and areas
- Highly motivated team within a dynamically growing corporate group
- Open corporate culture with a good working atmosphere and flat hierarchies
- Development of innovative solutions for sustainable products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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