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About the role
- Senior Analyst optimizing Care Support workforce at Spring Health. Driving operational efficiency and resourcing decisions for effective service delivery.
Responsibilities
- Own forecasting of inbound volume to Care Support, broken down by channel and request category.
- Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
- Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.
- Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning.
- Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.
Requirements
- Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
- Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech).
- Experience with workforce management or capacity planning is a plus.
- Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred.
- Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
- Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
- A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring.
- Employer sponsored 401(k) match of up to 2% for retirement planning.
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
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