Analyzing and documenting operational processes related to client activities in the public administration sector. Proposing solutions aligned with legal regulations and operational flows.
Responsibilities
Analyze, map, and document processes related to the client's operational activities (enrollment/authorization, vehicles, traffic infractions, inspections, communication with RENAVAM, among others);
Elicit requirements from stakeholders and translate business needs into clear functional specifications;
Propose solutions aligned with the traffic sector's business rules, ensuring compliance with applicable legislation and official procedures;
Identify operational issues and bottlenecks, perform analyses to recommend improvements and adjustments to systems, procedures, and integrations;
Work directly on problem resolution by investigating root causes and coordinating corrective actions when services dependent on the client's rules are impacted;
Validate features and enhancements together with development, QA, and stakeholders;
Monitor legal or regulatory changes that affect products or systems, ensuring processes are updated; provide support to internal teams on functional and operational questions related to business rules;
Ensure clear communication between technical and business areas, facilitating understanding and decision-making.
Requirements
Experience with Object-Oriented programming (OO)
Experience with Agile methodology: Scrum
Experience working on Public Administration projects
Must reside in Brazil
Benefits
Company-subsidized health insurance for the employee
Option to include dependents on the health plan with payroll deduction
Dental coverage (optional)
Option to include dependents on the dental plan with payroll deduction
Meal voucher or food allowance
Transport voucher (optional)
Impact & Care — a personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and eligible dependents
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, deducted via payroll)
Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card)
Access to Udemy through our intranet
Partnerships with major consumer brands
SESC partnership for employee and dependents
Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools
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