Client Relationship Manager at Manulife aiding clients in navigating Group Retirement Services. Building relationships and supporting governance needs with tailored recommendations.
About the role
- Technical Account Representative responsible for integrating and supporting loyalty programs for clients. Collaborating with teams to optimize customer experience and drive client satisfaction.
Responsibilities
- Collaborate with Project Managers and integration teams to ensure a smooth technical transition
- Ensure correct integration with POS systems and online ordering providers
- Adapt loyalty program parameters and rules according to client needs
- Technically configure promotions and rewards within the platform
- Proactively manage technical and performance issues
- Collaborate with developers and team members to resolve incidents
- Continuously monitor integrations to prevent recurring issues
- Perform regular audits to identify opportunities for improvement in technical integrations
- Collaborate with the product development team to implement new features
- Create regular performance reports, identifying achievements and areas for improvement
- Present findings to clients and participate in data-driven strategic decisions
Requirements
- Bachelor’s degree in Systems Engineering, Information Technology, or a related field
- Minimum 3 years of experience in technical systems integration
- Hands-on experience with POS systems such as Aloha (NCR), Simphony (Oracle), ICG, PixelPoint (PAR) , or similar platforms
- Previous experience in managing loyalty programs is highly desirable
- Ability to speak Spanish is a plus
- Mastery of REST, SOAP, GraphQL, and Webhooks
- Proficiency in Postman, Insomnia, Swagger/OpenAPI, and Curl
- Familiarity with Python (Flask/FastAPI), JavaScript (Express), Java, Ruby, or PHP
- Knowledge of OAuth 2.0, JWT, and API Keys
- Ability to use APIs to interact with SQL and NoSQL databases
- Familiarity with cloud services (AWS, Azure, Google Cloud) and platforms like Stripe, Twilio, or Firebase
- Excellent communication skills to interact with both technical and non-technical teams
- Client-oriented mindset with the ability to translate needs into technical solutions
- Proactive approach to problem-solving and identifying growth opportunities.
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