Hybrid Account Manager

at Spiria

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$80,000 - CA$100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Account Manager responsible for client portfolio and business development at Spiria. Collaborating with stakeholders and enhancing client satisfaction across digital transformation projects.

Responsibilities

• Act as the primary point of contact and trusted partner for all account-related matters.
• Develop and maintain lasting business relationships with key stakeholders and decision-makers.
• Ensure proactive account management, including client satisfaction and achievement of business objectives.
• Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
• Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
• Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
• Identify and develop growth opportunities within existing accounts, using a consultative approach.
• Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).

Requirements

• 5 to 8 years of experience in account development, ideally in technology professional services.
• Experience in account management with the ability to grow client relationships over time.
• Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
• Good understanding of custom software development and technology solution delivery.
• Ability to manage multiple accounts in a dynamic environment with rigour and organization.
• Excellent written and verbal communication skills.
• Bilingualism required (French and English).*
• Relevant university degree (business administration, technology, or equivalent).

Benefits

• Vacation bank of 3 weeks per year.
• 5 additional fixed days off during the winter holidays.
• Flexible personal days to handle life’s ups and downs.
• Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
• Group insurance with broad coverage.
• Telemedicine and Employee Assistance Program via Telus Health.
• Paid training, certification and association expenses.
• Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.