Hybrid Head of Digital Experience – Mobility

at S&P Global

• Job title: Head of Digital Experience – Mobility
• Job type: Full Time
• Experience level: Lead
• Salary: $170,000 - $220,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, Jamf, ServiceNow
• Location requirements: Hybrid, Centreville, United States

About the role

• Head of Digital Experience overseeing the technology experience for a global workforce at S&P Global Mobility. Ensuring seamless collaboration and support across diverse locations and teams.

Responsibilities

• The Head of Digital Experience owns the end-to-end employee technology experience across a geographically distributed, global workforce.
• Ensure end-user devices, support services, collaboration platforms, and workplace technologies deliver a consistent, reliable, and intuitive experience, regardless of location, time zone, or work model.
• Responsible for scaling digital workplace capabilities globally while balancing standardization and regional needs, improving productivity, satisfaction, and operational efficiency across the enterprise.
• Define and own the global digital workplace and end-user experience strategy.
• Establish global standards, service models, and experience principles.
• Ensure consistent employee experience across regions while enabling local flexibility.
• Use data and feedback to continuously improve global employee technology experience.
• Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding.
• Own global end-user computing strategy (laptops, mobile devices, peripherals, VDI).
• Define global device standards, lifecycle, procurement, and refresh programs.
• Lead conference room and workplace technology across offices worldwide.
• Ensure reliable hybrid meeting experiences across regions and facilities.
• Lead a global, follow-the-sun end-user support model (Tier 1–3).
• Establish global SLAs, XLAs, and service performance metrics.
• Standardize support processes while accounting for regional requirements.
• Drive self-service, automation, and shift-left strategies at scale.
• Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack).
• Define governance, lifecycle management, and usage standards globally.
• Drive adoption, training, and best practices across diverse regions and cultures.
• Partner with Security and Compliance on data residency and regulatory requirements.
• Lead and develop globally distributed teams and regional leaders.
• Manage global vendor relationships and strategic partnerships.
• Own global budgets and cost optimization for end-user technology.
• Drive operational excellence and service consistency worldwide.
• Ensure accessibility, inclusivity, and usability for a diverse global workforce.

Requirements

• 10+ years of experience in digital workplace, end-user computing, or IT service delivery
• 4+ years leading global teams across multiple regions and time zones
• Proven experience running global helpdesk and end-user support operations
• Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale
• Experience with endpoint management at scale (Intune, Jamf, Workspace ONE)
• Experience supporting thousands of employees across multiple countries
• Strong understanding of global IT service delivery models
• Experience balancing standardization with regional autonomy
• Calm, decisive leader in high-volume operational environments
• Strong executive communication and stakeholder management skills
• Understanding of global security, privacy, and data residency considerations
• Experience in large, multinational enterprises
• Familiarity with global ITSM platforms and processes (ServiceNow, Jira Service Management)
• Global mindset with strong cultural awareness.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.