Student working with Business Applications and CRM systems at Labtagon, an IT service provider. Engaging in business processes, configurations, and development using Microsoft Dynamics 365.
About the role
- Customer Success Manager nurturing relationships with institutional clients at Deutsche Börse Group. Focusing on high-level solution design and client onboarding within fintech market infrastructure.
Responsibilities
- Cultivate long-term, trust-based relationships as the primary business partner for institutional clients.
- Translate complex client needs into clear, scalable solution proposals and high-level target operating models that align with our platform’s capabilities.
- Lead the preparation of key commercial documents, including Statements of Work (SoWs) and functional scoping proposals.
- Define onboarding scope, deliverables, and dependencies to ensure a structured handover to the project management team for execution.
- Serve as the voice of the client internally, collaborating closely with Product, Technology, and Client Service teams.
- Ensure that all proposed solutions are feasible, aligned with the long-term product roadmap, and set up for successful delivery and future support.
Requirements
- 7–12+ years of experience in a client-facing role such as solution consulting, business architecture, or pre-sales within the fintech or financial services industry.
- Strong understanding of fund distribution, asset management, or broader financial market infrastructure.
- Proven ability to translate complex client requirements into structured solution designs, operating models, and formal Statements of Work.
- Excellent communication and strategic advisory skills with a conceptual grasp of cloud-native, API-driven platforms.
- Highly adept at engaging with senior stakeholders across operations, technology, product, and compliance.
- Prior exposure to blockchain/DLT platforms and experience working with Agile teams are considered strong advantages.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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