Manager en Comunicaciones con 6 años de experiencia en asuntos públicos y manejo de crisis en SEC Newgate Colombia. Responsable del asesoramiento estratégico y desarrollo de estrategias de posicionamiento.
About the role
- Account Manager nurturing a dedicated customer portfolio for Spendesk's AI-driven spend management platform, focusing on upselling and cross-selling opportunities. Collaborating with teams to enhance customer success and product innovation.
Responsibilities
- You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.
- You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities.
- You will understand client needs, business objectives, and challenges to effectively position our products/services.
- You will be responsible for those customers for the entire sales cycle from potential identification to closing: Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
- You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities.
- You will maintain accurate records of client interactions, transactions, and progress using CRM software.
- You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth.
- You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation.
Requirements
- Minimum 1 year of sales experience in any industry
- Strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills.
- Organization & portfolio management: discipline in daily activity planning & prioritizing will help you manage a high number of opportunities (around 100-120 accounts) simultaneously at various stages of the buying process.
- Ability to navigate between high velocity deals and value focus deals - we have a diverse range of clients with different sets of needs
- Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
- Great written and verbal communication skills in English & German
- Ownership mindset: The AM department currently consists of 8 people and is rapidly expanding. You will help shape our AM playbook.
Benefits
- 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Fully covered Oyster card for traveling to and from our new office (up to £250 monthly depending on location)
- £45 monthly wellness allowance, accruable, to be used on whatever wellness means to you - through Edenred
- Access to Moka.care for emotional and mental health wellbeing
- Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva)
- 28 days of holidays
- Latest Apple Mac equipment
- Company virtual events
- Great office snacks to fuel your day
- Vitality private health insurance (for you and your family/partner)
- Bupa private dental care
- A positive team to work with daily!
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