Customer Service Representative for Vaudoise handling customer inquiries through phone, email, and chat. Supporting online clientele and serving as the first point of contact for customer support.
About the role
- Customer Service Apprentice providing support to customers at Specsavers store in Altrincham. Learning retail skills over a 13-month apprenticeship with hands-on experience in customer service.
Responsibilities
- Efficiently answer all telephone calls to the store
- Advise customers of the current promotions and any relevant contact lens or product information
- Meet and exceed all personal and team goals
- Explore customer needs thoroughly, and approach customers to offer assistance
- Book and change customer appointments on the in-store computer systems
- Effectively deal with customer concerns and queries including in relation to multifocal lenses
- Resolve any visual problems that customers have with new glasses
- Actively demonstrate several ways to help control costs in your store
Requirements
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- Confidence in using IT systems
- Excellent communication and listening skills
- A high standard of spoken and written English
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
Benefits
- £10 per hour
- Full time working hours – 40 hours per week
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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