Leadership role for customer service and claims management at Städtische Werke AG in Kassel. Focused on enhancing customer experience and optimizing operational processes.
About the role
- Lead Support Specialist providing training and ongoing support for pest elimination services in commercial settings. Focused on customer satisfaction and effective pest management solutions.
Responsibilities
- Train and onboard new Service Specialists
- Conduct ongoing training for existing Service Specialists
- Complete Quality audits
- Provide effective pest detection, elimination, and prevention solutions
- Serve an established route of commercial customers including F&B plants and healthcare environments
Requirements
- Experience in pest detection or elimination
- Technical proficiency with pest prevention solutions
- Customer service experience
- Strong understanding of sanitation and hygiene practices
- Related certifications preferred
Benefits
- Employee training and on-boarding for Service Specialists
- Ongoing training for existing Service Specialists
- Quality audits of pest detection and prevention solutions
- Support to the Field team and customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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