Leadership role for customer service and claims management at Städtische Werke AG in Kassel. Focused on enhancing customer experience and optimizing operational processes.
About the role
- Support the Tech Onboarding & Support team by developing and delivering training programmes. Focuses on system adoption and improvement for DWF's global teams.
Responsibilities
- Support the development, delivery and ongoing improvement of system training programmes
- Design and deliver training content across multiple formats, including digital adoption content, classroom and virtual sessions, documentation, guides, presentations and online courses
- Take ownership of specific training programmes and upskilling across others to reduce knowledge dependencies and support continuity
- Work closely with the wider Tech Onboarding & Support team and key stakeholders to identify training needs, evaluation opportunities and potential system or process improvements, ensuring alignment with governance and compliance requirements
Requirements
- Experience working within an L&D, training or similar function
- Facilitation skills in both virtual and in-person environments
- Excellent communication and presentation skills
- Organisational skills with high attention to detail
- Ability to engage and influence stakeholders at all levels
- IT skills, including proficiency in Microsoft Office
- Experience designing digital learning content using an LMS and/or digital adoption platform (Desirable)
- Experience working with legal and/or financial systems or processes (Desirable)
- Exposure to training evaluation or quality assurance frameworks (Desirable)
- Experience working within a large or complex organisation (Desirable)
- Ability to adapt training style for diverse user group (Desirable)
- Interest in innovative learning methods or emerging technologies (Desirable)
Benefits
- We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
- We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
- We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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