Leadership role for customer service and claims management at Städtische Werke AG in Kassel. Focused on enhancing customer experience and optimizing operational processes.
About the role
- Client Relationship Manager role at TELUS Santé, focusing on building B2B relationships in healthcare. Responsibilities include client management, service delivery coordination, and leveraging medical expertise for innovative solutions.
Responsibilities
- Gestion des Relations Clients
- Servir de point de contact principal pour un portefeuille de clients corporatifs
- Assurer un niveau élevé de satisfaction client et favoriser la fidélisation
- Coordonner la livraison des services et assurer le respect des engagements contractuels
- Utiliser votre expertise médicale pour comprendre les enjeux de santé des organisations clientes
Requirements
- Diplôme universitaire en sciences de la santé, administration, psychologie organisationnelle ou domaine connexe
- Formation médicale (infirmier/ère, paramédic) fortement préférée
- 3-5 ans en gestion de relations clients B2B (secteur santé idéalement)
- Connaissance approfondie du marché SST et des risques psychosociaux
- Excellentes compétences en communication et résolution de problèmes
- Certification professionnelle en santé et connaissance des réglementations SST (CNESST, LSST) sont un atout
Benefits
- Rémunération compétitive avec bonification
- Programme complet d'avantages sociaux TELUS
- Développement professionnel continu
- Travail hybride
- Culture axée sur le bien-être
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Experience level
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