Customer Service Advisor providing technical support and processing orders for Superglass and Sterling at Etex. Engaging with customers via phone and ensuring high - quality service.
About the role
- Customer Service Representative assisting REV Fire Parts dealers and customers with inquiries. Performing functions using Salesforce and effectively managing parts sales and customer service goals.
Responsibilities
- Perform functions that include the ability to communicate effectively with customers, dealers and vendors in an unscripted environment using Salesforce case management system, emails, and telephone.
- Recommend and sell aftermarket parts, administer and control parts return requests and credit adjustments.
- Provide REV Fire Parts dealers and customers parts order information as it pertains to pricing, shipping details, backorder information.
- Act as liaison between Parts Central Warehouse, purchasing, accounts receivable, and management.
- Handle customer inquiries with a high standard of service in a friendly manner while maintaining a sense of urgency for all requests.
- Utilize REV Fire Parts’ ERP system and Salesforce case management system to research parts and sales orders.
- Gather information from internal and external sources to provide sales quotations to dealers and direct customers.
- Coordinate part orders and shipments to customers for quick and effective service and/or repairs.
Requirements
- High school diploma or equivalent preferred with at least one year of customer service experience.
- Mathematical ability is essential throughout the customer service and parts sales processes.
- Excellent written and verbal communication skills.
- Must be able to multi-task and handle a high volume of daily work.
- Ability to work in a team environment.
- Practical computer experience is required (MS Office suite).
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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