Senior Contact Center Engineer leading design and support of Cisco's contact center platforms. Focusing on UCCE, AWS Connect, and enhancing customer experience across systems.
About the role
- Call Center Specialist providing assistance and clear communication with callers for CHN healthcare. Ensuring customer satisfaction through effective call management and information delivery.
Responsibilities
- Answers all incoming telephone calls in a professional manner at all times.
- Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
- Ensures use of professional language and grammar avoiding slang and lingo.
- Maintains an upbeat tone of voice when responding to customers throughout the entire call.
- Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Informs and provides basic information regarding CHN Health Centers, directions and all available services.
- Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
- Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
- Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
- Performs other related duties as assigned.
Requirements
- High School diploma or equivalent.
- Minimum two (2) year related healthcare experience.
- Bilingual Spanish is Preferred.
Benefits
- Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
- Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
- Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.
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