General Manager of Operations overseeing custodial and maintenance solutions at Emery Proton Treatment Center in Atlanta, GA. Developing and executing maintenance solutions to meet customer needs while ensuring team performance and financial targets.
About the role
- Customer Operations Associate working with Medicare insurance agents to enhance their onboarding process. Collaborates primarily via email and video, ensuring smooth operations in a hybrid setting.
Responsibilities
- Provide exceptional support and a top-tier customer experience to insurance agents via email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance to resolve issues
- Manage a queue of carrier contracting requests in progress, enabling engagement with the Spark platform for both new and existing agents onboarding onto the platform
- Coordinate complex workflows seamlessly between agents and insurance carriers, ensuring accuracy and timeliness
- Align with Spark company values and brand guidance to respond promptly and professionally to customer inquiries across a range of operational topics
- Proactively follow-up with agents and insurance carriers to ensure complete and timely resolution to requests
- Act as a first point of escalation from tier-1 support teams when inquiries are related to operational issues
- Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.
Requirements
- 1-3 years of experience in customer or user-facing support, operations, onboarding, or a similar role
- An empathetic and partner-obsessed approach to problem-solving, with a passion for delivering high-quality experiences
- A relentless desire to overcome blockers, identifying root causes to achieve success despite obstacles and diversions
- A proactive mindset, resourcefulness, with the ability to identify opportunities to improve workflows
- Proven ability to:
- Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment
- Maintain extreme attention to detail while managing multiple tasks
- Excellent verbal and written communication skills
- Quickly adapt to new technologies, workflows, and processes
- Deliver exceptional customer service with patience and professionalism
Benefits
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
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