Sales representative responsible for customer acquisition and product sales in the wood sector, focusing on B2B clients in the Gießen area.
About the role
- Sales Representative handling inbound and outbound sales efforts for electrical products. Supporting customer inquiries, processing transactions, and ensuring customer satisfaction with professional service.
Responsibilities
- Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes.
- Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals.
- Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service.
- Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.
- Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
- Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
- Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
- Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
- Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
- Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
- Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
- Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
- Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.
Requirements
- Minimum Education Level: High School Diploma
- Years of Experience: 2-4 years
- 5-7 Years Preferred Experience
- Salesforce proficiency
- Relationship Building
- Sales Prospecting
- Negotiation
- Order Entry
- Lead Generation
- Enthusiasm
- Customer Relationship Management
- Positivity
- Selling Techniques
Benefits
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave & More
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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