Administrative Representative supporting adherence to company policies and providing administrative support at BWH Hotels. Liaising with hotel members and Board of Directors, maintaining data integrity and supporting corporate staff.
About the role
- Client Care Representative at Chermside providing exceptional client service and managing administrative tasks in a hearing care clinic. Supporting clients with their hearing health and appointment needs.
Responsibilities
- Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
- Greeting clients at the clinic and updating client records
- Assisting with client and doctor enquiries
- Answering clinic phone calls and emails
- Providing basic troubleshooting and servicing for hearing devices
- Accurate billing of appointments
- Other general office duties
Requirements
- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Demonstrated experience working within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Excellent computer skills
- A warm, collaborative, can-do attitude
- Excellent problem-solving skills
- Willingness to cover sick leave and annual leave at our other clinics from time to time.
Benefits
- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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