Learning Services Program Administrator overseeing operational management of firm’s learning programs. Ensuring smooth learner support, coordination, and execution of educational initiatives.
About the role
- Administrator for Education Dept. at Old Republic Title coordinating programs, webinars, and training sessions. Fostering communication and support for agents and attorneys in a collaborative environment.
Responsibilities
- Communicate professionally and comfortably with team members, leadership, customers, and partners via email, phone, video conference, and in person
- Bring a positive, flexible, and proactive attitude when supporting coworkers and customers
- Maintain the Agent Education calendar, including webinar titles, presenters, co-organizers, and accreditation approvals
- Schedule webinars and prepare requests to facilitate sessions
- Monitor calls and emails from attendees looking for connection information
- Publish recorded webinars, submit requests to publish recorded sessions, and review and update materials when needed
- Manage accreditation renewals as they expire, re-publish webinars for new accreditation periods or move content to the training library, update materials with current accreditation details
- Keep accurate accreditation records and history
- Schedule training sessions and coordinate timelines
- Invite presenters and help resolve scheduling conflicts
- Manage registration processes and related email communications
- Maintain accurate class rosters
- Update and maintain training manuals and materials, working closely with presenters on deadlines
- Coordinate shipment of manuals and training materials
- Communicate with attendees before and during training sessions, in addition to scheduled campaign emails
- Respond to inbound questions and requests from attendees and agents
- Assist with registrations
- Share accreditation information
- Provide webinar access details and options for missed sessions
- Answer questions about upcoming education and training opportunities
Requirements
- Experience in an administrative, education, or training support role is a plus
- Strong organization and time-management skills
- Friendly and professional communication style
- Comfortable juggling multiple tasks and priorities
- Familiarity with email, video conferencing platforms, and general office tools
- A helpful, customer-focused mindset
Benefits
- Comprehensive medical, prescriptions, dental and vision plans
- 401(k) plan with a discretionary company match
- Shareholder Purchase and Reinvestment Plan
- Basic life and accidental death and dismemberment insurance premium paid by the company
- Voluntary supplemental life insurance for employees, spouses and dependent children
- Fertility and Family Building Benefits
- Paid Disability benefits
- Paid time off programs
- 11 Company paid holidays per year
- Flexible spending account
- Health savings account (available to High Deductible Health Plan participants only)
- Employee Assistance Program
- Educational Assistance Program
- Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
- Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
- Transportation benefit plan for mass transit, parking and vanpool, in several markets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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