Hybrid Regional Manager – Hearing Care

at Sonova Group

• Job title: Regional Manager – Hearing Care
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Regional Manager managing Hearing Care Coordinators for a hearing health organization. Leading training, mentoring, and performance management to ensure exceptional patient care.

Responsibilities

• Oversee and support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
• Provide guidance and support to the HCCs within the region
• Ensure the HCCs in the region receive the necessary training to excel in their roles
• Motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts
• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transactions
• Supervise clinic inventory control processes
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance duplication
• Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently and promptly follow up with HCCs to address process issues
• Cultivate strong relationships and provide support for HCCs fostering effective communication between the Sr. HCC and the HCCs
• Provide team support by coordinating, coaching, and mentoring at community events
• Champion the company vision, mission, and values, promoting team morale around these initiatives
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Train HCCs on best practices for local area marketing activities and attending events to oversee operations at any events
• Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on brand
• Report to marketing on a monthly basis on region as well as KPIs
• Drive sustainable engagement by leading the regions yearly Engagement Survey and implement strategies for improvement
• Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards

Requirements

• Bachelor’s Degree preferred
• Prior experience/knowledge with hearing aids is a plus
• Professional verbal and written communication
• Strong relationship building skills with customers, physicians, clinical staff
• Experience with Sycle.net is a plus
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• Ability to exhibit empathy
• 2+ Years in a health care environment is preferred
• Previous management experience preferred
• Previous training experience is preferred
• Previous customer service experience is required.

Benefits

• Eligible for Relocation Bonus!