Senior Manager, Employer Health Strategy at Manulife developing health strategies through data analysis and client partnership. Drive insights from health data into strategic recommendations and actionable plans.
About the role
- Regional Manager managing Hearing Care Coordinators for a hearing health organization. Leading training, mentoring, and performance management to ensure exceptional patient care.
Responsibilities
- Oversee and support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
- Provide guidance and support to the HCCs within the region
- Ensure the HCCs in the region receive the necessary training to excel in their roles
- Motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts
- Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
- Address performance issues proactively, providing coaching and conducting annual performance appraisals
- Review and ensure accuracy in regional collections and transactions
- Supervise clinic inventory control processes
- Oversee the process for the insurance process and proper completion of patient Benefit Checks
- Monitor and evaluate transactional compliance duplication
- Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region to support ongoing development
- Approve employee PTO and manage timecards in the ADP system
- Facilitate smooth onboarding and provide ongoing training and support of new HCCs
- Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently and promptly follow up with HCCs to address process issues
- Cultivate strong relationships and provide support for HCCs fostering effective communication between the Sr. HCC and the HCCs
- Provide team support by coordinating, coaching, and mentoring at community events
- Champion the company vision, mission, and values, promoting team morale around these initiatives
- Drive performance success by achieving KPIs related to demand for HCC accountable activities
- Train HCCs on best practices for local area marketing activities and attending events to oversee operations at any events
- Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
- Conduct regular marketing training for HCCs
- Ensure marketing materials and practices in centers are current and on brand
- Report to marketing on a monthly basis on region as well as KPIs
- Drive sustainable engagement by leading the regions yearly Engagement Survey and implement strategies for improvement
- Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
Requirements
- Bachelor’s Degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with customers, physicians, clinical staff
- Experience with Sycle.net is a plus
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy
- 2+ Years in a health care environment is preferred
- Previous management experience preferred
- Previous training experience is preferred
- Previous customer service experience is required.
Benefits
- Eligible for Relocation Bonus!
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