IT Service Delivery Manager responsible for reliable IT service delivery at CEVA Logistics. Overseeing incident management, monitoring service performance, and ensuring compliance with governance.
Responsibilities
Ensure effective, reliable IT service delivery
Oversee incident, problem, and change management
Monitor KPIs and SLAs
Drive continuous service improvement
Requirements
Experience in IT service management
Strong understanding of service delivery processes
Excellent communication skills
Familiarity with governance and security compliance
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