Site Operations Duty Manager ensuring efficient construction site operations at Sizewell C. Leading incident control and managing contractor activities for a nuclear power plant project.
About the role
- Assistant Visitor Centre Manager at Suntory Global Spirits responsible for visitor engagement and administrative tasks at the Auchentoshan Visitor Centre. Leading a team to deliver premium brand experiences and manage tours.
Responsibilities
- Manage the day to day Visitor Centre Team in the delivery of visitor tours/distillery experience commensurate with agreed strategy and quest to improve standards.
- Deputise for the Visitor Centre Manger, This position requires working 5 days a week, including weekends, evenings as required.
- Conduct whisky tours and tastings both on and off site as required.
- Carry out site administration including responding to customer enquiries, SAP/NAV refunds, tour operator bookings, stock ordering/checks, invoicing, Enable etc.
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness, in line with all PPE requirements.
- Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously by self, team members and customers e.g. PPE requirements.
- Attend site meetings (team briefings, distillery operations, H&S etc.) when required to do so. Conduct regular team meetings.
- Organize events and conferences including open days, on site meetings, team meetings etc.
- Ensure the weekly roster is meticulously planned and resource matches the needs of the forecasted workload as well as annual leave requests.
- Work closely with the Visitor Centre Manager to define annual goals/objectives for each team member and ensure these are accurately entered in HR system.
- Lead team members, conduct regular one-to-one conversations, hold mid and year-end conversations and implement routine review of each employee's performance in role.
- Support and lead any recruitment including interviews and selection.
- Lead the training and development of new recruits and on-going training to all colleagues, whilst ensuring training records are maintained in the relevant systems.
- Take ownership of any required investigations including conduct, capability, absence etc.
- Partner with Trade Visitor Programme Coordinator.
- Take responsibility for planning, organising and allocating appropriate tour guide to host Trade/VIP tour visits.
- Take ownership of external brand training.
- Identify and make recommendations to the Visitor Centre Manager on Tour Format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practices from other sites and competitors.
- Growing for good activities.
- Drive visitor engagement by creating social media content and proactive management of TripAdvisor and Google reviews.
- Collaborate with the marketing team to develop and maintain a comprehensive content plan and calendar, ensuring social media activity aligns with key events, seasonal dates, and broader brand campaigns.
- Monitor daily footfall and sales data to maintain accurate records of spend per head, using these insights to identify trends and maximize retail and tour revenue.
- Conduct regular analysis of Scotch whisky tourism and local visitor attractions to ensure our tour offerings remain market leading.
Requirements
- 2-3 years’ experience of leading a team in a management capacity
- Current Driving License
- Previous experience within the hospitality, retail and/or tourism sector is desirable.
- An in-depth knowledge of Suntory brands and company values
- Experience in presenting to wide range of audiences
- Strong drive and desire to succeed with high levels of energy, focus and ambition
- Proven ability to work on own initiative and to build and maintain relationships with key stakeholders.
- Strong commercial acumen, knowledge and understanding of budgets, forecasting and P&L accounts.
- Good knowledge of Microsoft Word, Excel and PowerPoint
- Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
Benefits
- D&I strategy promotion
- Responsible drinking practices
- Visitor engagement promotion through social media content
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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