User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
About the role
- Technical Support role providing customer service and problem resolution for SONDA products. Working in a collaborative, innovative environment with a focus on professional development.
Responsibilities
- Act as a technical representative for customers, aiming to provide added value in resolving issues related to the installation, maintenance, and use of SONDA products;
- Responsible for providing an appropriate level of support to customers who contact SONDA solution centers;
- Maintain a high level of customer satisfaction by adhering to established guidelines and procedures.
Requirements
- Experience in the field;
- Technical diploma or university degree in a related field.
Benefits
- Flexible work arrangements to promote work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your personal and professional balance, offering initiatives focused on physical, mental, and social well‑being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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