Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Representative managing inquiries and orders within the Order-to-Cash team in Bangkok, supporting customer satisfaction and efficient order management.
Responsibilities
- Serve as the primary contact for customer inquiries and promptly resolve issues.
- Process and monitor orders in cooperation with Account Managers, production sites, and the Logistics Department.
- Collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
- Monitor deliveries and payment behavior in coordination with our Credit team and settlement of the billing process.
- Identify opportunities for process improvements to enhance the overall customer experience.
Requirements
- Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.
- Minimum of 2 years of experience in direct customer service, supply chain, or operations.
- Customer Relationship Management skills.
- Order-to-Cash process understanding.
- CRM software experience (e.g., Salesforce, SAP CRM) preferred.
- Strong verbal and written communication skills in English, Chinese & Thai; any additional language is a plus.
Benefits
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
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