Hybrid Product Operations Specialist

at SOCi, Inc.

• Job title: Product Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: CA$50,000 - CA$73,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Product Operations Specialist at SOCi managing product launches and documentation for AI-powered marketing solutions. Supporting teams with accurate information and training materials.

Responsibilities

• Help coordinate product launch activities by organizing meetings, tracking next steps, and keeping teams aligned on timelines and priorities.
• Maintain go-to-market (GTM) calendars so teams across Product, Marketing, Sales, and Customer Success can easily see what’s coming next.
• Draft and share release notes for new features or updates, making sure information is accurate, easy to understand, and shared with the right audiences.
• Help organize and update product documentation (like shared knowledge bases) so teams always have access to current, well-structured information.
• Work with Product Managers to keep documentation processes consistent and easy to follow.
• Support internal knowledge systems (like Guru) by updating articles, answering questions, and helping teams find the information they need quickly.
• Turn product updates into clear, helpful materials that explain what’s changing and why it matters for customer-facing teams.
• Assist with creating and updating training materials and internal documentation so everyone stays in sync with product developments.
• Work with Enablement and Customer Success to review or draft customer-facing articles and guides, helping ensure what we share externally matches our internal knowledge.
• Be flexible and open to taking on new responsibilities or projects as business needs evolve.

Requirements

• 1 year of work or internship experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations).
• Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously.
• Exceptional attention to detail and ability to create clear, structured documentation.
• Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams.
• Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar).
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned.

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs