Product Operations Associate managing OTT app creation and support for clients in Latin America. Collaborating with Sales, IT, and Marketing teams to optimize user experiences.
About the role
- Senior Product Operations Manager managing product lifecycle for Saviynt’s AI-powered identity platform. Leading product operations, KPI frameworks, and AI governance in a hybrid environment.
Responsibilities
- Standardize the Lifecycle: Define and evolve the end-to-end product lifecycle (from discovery to sunset) across product verticals to ensure consistency without sacrificing agility.
- Launch Orchestration: Lead the "Launch Readiness" framework, ensuring Product, Engineering, Marketing, and Support are aligned for every major launch.
- Own the Product KPI framework. You will define what success looks like (NPS, Adoption, Retention, Cycle Time) and ensure data integrity across all dashboards.
- Build and manage the systems that aggregate customer feedback from Sales, Support, and User Research into a prioritized Voice of the Customer engine for PMs.
- Bridge the gap between "Product Building" and "Product Selling". Ensure Sales and SE teams have the documentation, training, and roadmap clarity they need to win.
- Facilitate the quarterly and annual planning process (OKRs/Road mapping), ensuring vertical goals roll up to Saviynt’s corporate strategy.
- Identify and implement AI-driven efficiencies within the product lifecycle.
- Partner with other functions to establish guidelines for the responsible use of Generative AI within the product organization, ensuring data privacy and output accuracy.
Requirements
- overall 15 years of Industry experience, 5–10 Years in Product Ops, Program Management.
- Proven track record in Product Operations, SaaS Product Management, or Business Operations within a high-growth B2B enterprise software environment.
- Experience managing operations for a multi-product platform (knowledge of IAM, Identity Security, or Governance is a major plus).
- Mastery of SQL, BI tools (Tableau), and Product Analytics (Pendo/Amplitude). You don't just pull data; you tell stories with it.
- Expert-level knowledge of Jira/Confluence and CRM systems (Salesforce).
- You see the "big picture" and understand the impact of change.
- You understand the pain points of a PM and build solutions that help them, not just "add more process."
- Deep understanding of how to leverage LLMs and predictive models to automate repetitive operational tasks
Job title
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Degree requirement
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