Product Operations Associate managing OTT app creation and support for clients in Latin America. Collaborating with Sales, IT, and Marketing teams to optimize user experiences.
About the role
- Product Operations Manager at Drivemode focused on customer experience and operational efficiency for connected vehicle products. Managing feedback, optimizing support, and driving improvements.
Responsibilities
- Ensure exceptional customer experience and operational efficiency for connected vehicle products.
- Manage customer feedback and optimize support processes.
- Oversee knowledge content and drive operational improvements across the product lifecycle.
- Lead projects for product launches and feature rollouts, ensuring smooth execution and cross-functional alignment.
- Analyze workflows to identify inefficiencies and recommend/implement tools and best practices to optimize product operations.
Requirements
- 4+ years in Product Operations, Customer Operations, Project Management, Localization of products or similar, and a total of 7+ years of professional experience, focused on product team enablement and customer experience, preferably in technology. Automotive/connected vehicle experience is a plus.
- Deep passion for understanding customer needs and advocating for their experience.
- Strong ability to collect, interpret, and synthesize data to identify trends and opportunities.
- Proven ability to design, implement, and optimize scalable processes, leveraging modern technologies such as agentic AI.
- Familiarity with mobile apps, cloud services, and connected vehicle features. Experience with agile software development cycle, customer support software and analytics tools.
- Strong ability to build relationships and influence cross-functional teams in a large corporation that spans across regions.
- Self-motivated, highly organized, and effective in a fast-paced environment.
Benefits
- Full benefits
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