Hybrid Senior Product Operations Analyst – Focus on Insurance Services

at Sicredi

• Job title: Senior Product Operations Analyst – Focus on Insurance Services
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Analista de Operações de Produtos SR at Sicredi utilizing strategic data insights to enhance operations. Responsible for mapping processes and improving productivity.

Responsibilities

• Excellent analytical skills and the ability to solve complex problems effectively;
• Knowledge of and practical experience with process management, productivity, and efficiency methodologies;
• Ability to map and analyze existing processes, identify bottlenecks and waste, and propose solutions to improve productivity and operational quality;
• Strong verbal and written communication skills;
• Ability to work collaboratively and effectively within a team;
• Sense of accountability;
• Ability to work with large volumes of data, using data analysis tools and techniques to extract actionable insights;
• Ability to anticipate user needs and resolve issues efficiently;
• Awareness of market trends and best practices related to process methodologies, KPI tracking, and productivity monitoring, continuously seeking professional development and improvement;
• Enjoy multitasking and possess strong analytical skills;
• Proactive and collaborative mindset;
• Ability to learn quickly, unlearn and relearn, adapting rapidly to change;
• Communication, collaboration, organizational skills, and proactivity.

Requirements

• Degree in a related field such as Business Administration, Economics, Actuarial Science, or a similar discipline;
• Proven ability to act as a technical reference, providing strategic guidance to the team;
• Advanced Excel skills to perform statistical analyses and visualize information clearly and understandably;

Benefits

• Fixed 14th and 15th salaries;
• Profit-sharing / performance participation (based on seniority);
• Health and dental plans with no co-payments;
• Wellness programs through Wellhub (formerly Gympass) including nutrition, psychological counseling, occupational health services, massages, running groups, and access to a local gym;
• Meal and food allowances with flexible percentage allocation between VA/VR cards, no co-payment;
• Extended maternity and paternity leave;
• Childcare or babysitting allowance for children up to 6 years and 11 months;
• Support for children with disabilities, with no age limit;
• Life insurance;
• Private pension plan up to 8% of salary;
• Training platform — Sicredi Aprende, offering a variety of courses;
• 40-hour workweek — using a time-bank system (bank of hours);
• Work-from-home allowance (except for positions that are 100% on-site).