Operations Analyst responsible for managing and improving processes related to credit card operations at Sicredi, contributing to member satisfaction.
About the role
- Product Operations Manager responsible for enabling product development and decisions at SoSafe. Fostering collaboration across Product, Design, and Engineering to enhance outcomes and reduce friction.
Responsibilities
- Help shape and evolve how product work happens at SoSafe, from strategy and discovery through delivery and learning
- Enable Product Managers to make high-quality decisions at pace, supporting clear prioritisation, sensible trade-offs, and calculated risk taking
- Partner closely with Design to improve how discovery, design intent, and delivery connect as the organisation scales
- Reduce friction and break down silos between Product, Design, and Engineering by improving shared context and ways of working
- Strengthen how customer, business, and delivery signals inform product direction and roadmap decisions
- Design and facilitate planning, review, and retrospective sessions on outcomes, learning, and continuous improvement
- Introduce systems, standards, and tools that improve focus, clarity and execution without slowing teams down
- Improve visibility into progress, risks, and decisions for teams and leadership without turning ProdOps into a reporting function
- Spot patterns where the system isn’t working well and help teams course-correct early
Requirements
- 7+ years of experience in Product Operations in a scaling product organisation
- Deep understanding of how strong product teams operate across discovery, delivery, and outcomes
- Strong product-first systems thinker with a pragmatic bias for execution
- Comfortable influencing senior stakeholders and shaping decisions without formal authority
- Excellent facilitation, communication, and stakeholder management skills
- Fluent in modern product development and software delivery practices
- Hands-on experience with tools such as Jira and Confluence
- Opinionated, proactive, and comfortable navigating ambiguity
Benefits
- Work/Life balance: Flexible hours, 33 vacation days
- Wellbeing and financial support: Access to Open Up, corporate discounts
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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