Operations Manager optimizing processes and ensuring high-quality outcomes at Snorkel AI. Manage operational rigor, analytical thinking, and cross-functional collaboration to make a significant impact.
Responsibilities
Build and refine ticketing processes to streamline operations and improve response times
Design and implement automated form processes that reduce manual work and improve data collection
Create automated email workflows to enhance communication and operational efficiency
Develop custom queries to extract actionable insights from operational data
Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows
Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
Drive faster decision-making abilities for the team by exposing key insights from within the process
Determine user information that is missing, which leads to user experience improvements
Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
Grow our user base through implementation of retention and incentivization programs
Partner with teams across the organization to identify operational bottlenecks and implement solutions
Manage external partnerships and be a point of contact for them in resolving issues
Requirements
5+ years of experience in operations, project management, or related roles
Proven track record of building and optimizing operational processes from the ground up
Strong analytical skills with experience creating queries and extracting insights from data
Excellent project management abilities with attention to detail and follow-through
Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
Proficiency with collaboration and database tools (Airtable experience a plus)
Strong communication skills and ability to work effectively with cross-functional teams
Experience with CRM systems
Familiarity with SQL or other query languages
Background in technical operations or working with engineering/product teams
Experience in a fast-growing startup or technology company
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