Hybrid Operations Manager – Supply

Posted 2 weeks ago

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About the role

  • Operations Manager optimizing processes and ensuring high-quality outcomes at Snorkel AI. Manage operational rigor, analytical thinking, and cross-functional collaboration to make a significant impact.

Responsibilities

  • Build and refine ticketing processes to streamline operations and improve response times
  • Design and implement automated form processes that reduce manual work and improve data collection
  • Create automated email workflows to enhance communication and operational efficiency
  • Develop custom queries to extract actionable insights from operational data
  • Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows
  • Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
  • Drive faster decision-making abilities for the team by exposing key insights from within the process
  • Determine user information that is missing, which leads to user experience improvements
  • Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
  • Grow our user base through implementation of retention and incentivization programs
  • Partner with teams across the organization to identify operational bottlenecks and implement solutions
  • Manage external partnerships and be a point of contact for them in resolving issues

Requirements

  • 5+ years of experience in operations, project management, or related roles
  • Proven track record of building and optimizing operational processes from the ground up
  • Strong analytical skills with experience creating queries and extracting insights from data
  • Excellent project management abilities with attention to detail and follow-through
  • Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
  • Proficiency with collaboration and database tools (Airtable experience a plus)
  • Strong communication skills and ability to work effectively with cross-functional teams
  • Experience with CRM systems
  • Familiarity with SQL or other query languages
  • Background in technical operations or working with engineering/product teams
  • Experience in a fast-growing startup or technology company
  • Knowledge of email automation platforms

Benefits

  • medical
  • dental
  • vision
  • 401(k)

Job title

Operations Manager – Supply

Job type

Experience level

Mid levelSenior

Salary

$128,000 - $160,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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