Operations & Performance Enablement Manager overseeing project management and onboarding processes for cross - functional initiatives. Responsible for maintaining operations clarity and efficiency through leadership support and technology use.
About the role
- Operations Specialist driving operational excellence and vendor management at Wellfit. Collaborating across teams to optimize processes and enhance operational performance.
Responsibilities
- Create and Maintain Operational Documentation
- Draft and update Standard Operating Procedures (SOPs) for key workflows and daily tasks
- Keep all documentation accurate, accessible, and current in tools like Confluence or SharePoint
- Partner with process owners to capture changes in real time
- Conduct regular audits to ensure documentation remains relevant and compliant
- Monitor and Resolve Operational Issues
- Actively monitor key systems and workflows to identify and troubleshoot issues
- Escalate and resolve problems based on urgency and impact
- Collaborate with IT, technical support, and business units to implement solutions
- Maintain an incident log to support root-cause analysis and future prevention
- Analyze Operational Data for Insights and Improvement
- Compile and review data from ERP, CRM, and BI tools to uncover trends
- Build and distribute recurring and ad hoc performance reports
- Identify recurring bottlenecks through trend and root-cause analysis
- Translate operational insights into actionable recommendations for leadership
- Support Process Improvement and System Initiatives
- Assist in the rollout of process redesigns and system enhancements
- Participate in testing and validating new system features before deployment
- Document requirements, track milestones, and support change management efforts
- Leverage automation tools to streamline and optimize recurring tasks
- Manage Vendor and Internal Service Relationships
- Maintain vendor records, contracts, and performance KPIs
- Track service levels and escalate issues when KPIs are not met
- Support vendor renewals, negotiations, and billing reconciliation
- Act as a liaison between vendors and internal teams to ensure seamless collaboration
Requirements
- 2–4 years of experience in operations, business process support, or a related role
- Strong organizational skills and an eye for process improvement
- Comfortable analyzing operational data and creating actionable reports
- Familiarity with documentation tools (Confluence, SharePoint) and business systems (ERP, CRM, BI tools)
- Excellent communicator with a collaborative mindset and problem-solving skills
- Experience supporting process or system improvement initiatives is a plus
Benefits
- Medical, Dental, and Vision coverage
- Generous PTO with a culture that encourages using it
- 401(k) plan with competitive matching
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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