Operations Director responsible for management of technical and operational functions across U.S. office locations including staffing, training, budget management. Ensuring compliance with company standards and quality services.
About the role
- Estágio na área de Operações da MAWDY, uma das maiores seguradoras do mundo. Foco em Call Center, Customer Service e suporte ao cliente na cidade de Lisboa.
Responsibilities
- Work in MAWDY's Operations area
- Contribute to the management of the Call Center and Customer Service
- Collaborate on process improvement projects
- Perform administrative tasks and provide customer support
- Support Marketing activities
- Maintain a focus on customer satisfaction
Requirements
- Dynamic and empathetic profile
- Detail-oriented and methodical in organizing information
- Bachelor's degree preferred
- Proficient in Microsoft Office, with advanced user-level Microsoft Excel; comfortable with technological tools and digital platforms
- Native Portuguese speaker
- Knowledge of Spanish or another language is a plus
- Analytical skills, organization and administrative planning
- Interpersonal skills and teamwork
- Driving license is a plus
- Effective communication, strong verbal and written skills
- Flexibility
- Discretion and confidentiality desirable
Benefits
- 1-year internship at MAWDY
- Fixed compensation
- Workload: 35 hours/week (on-site)
- In-person and e-learning courses on our digital platform, MAPFRE Corporate University
- Opportunity to join our volunteering program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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