Hybrid TechOps Lead

at Moss | Spend smarter

• Job title: TechOps Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Python
• Location requirements: Hybrid, Berlin, Germany

About the role

• Lead and scale Moss’ Technical Operations to deliver a secure, scalable, and automation-first workplace. Oversee operating model, automation strategy, and governance for workplace infrastructure and identity management.

Responsibilities

• Own and continuously evolve the TechOps operating model as Moss scales.
• Define and implement automation-first approaches to identity, access, device, and workplace management.
• Ensure operational efficiency, reliability, and cost optimization across systems.
• Establish clear service levels and stakeholder expectations.
• Drive pragmatic process improvements without overengineering.
• Own Google Workspace, MDM (Jumpcloud), IAM, and core workplace infrastructure.
• Ensure scalable onboarding/offboarding processes with strong security integration.
• Partner closely with Security to ensure controls meet audit and regulatory requirements (ISO27001, SOC2, DORA).
• Maintain clear documentation and accountability for all critical systems.
• Act as an escalation point for complex technical and identity-related topics.
• Lead and develop a high-performing TechOps team.
• Provide regular feedback, coaching, and structured development plans.
• Foster a culture of accountability, ownership, and continuous improvement.
• Balance hands-on involvement with strategic delegation.
• Own vendor relationships and licensing strategy for TechOps-related tools.
• Drive cost transparency and optimization across workplace infrastructure.
• Continuously evaluate and rationalize the TechOps tool stack.
• Support budget planning and capacity forecasting aligned with company growth.
• Act as primary TechOps contact for internal and external audits.
• Ensure alignment with internal security policies and regulatory requirements.
• Collaborate cross-functionally with Engineering, Security, Finance, and People.
• Proactively identify operational and identity-related risks and implement mitigations.

Requirements

• Proven experience leading and developing small technical or IT-focused teams, ideally in fast-paced or scaling environments.
• Strong hands-on experience in technical operations, workplace infrastructure, and identity management.
• Experience building scalable operational models rather than just maintaining systems.
• Strong understanding of security best practices and regulatory environments.
• Coding or scripting skills (e.g. Python) are a plus.
• Fluent in English.

Benefits

• Top-of-market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.