Hybrid Case Manager – Supportive Services

at South Middlesex Opportunity Council (SMOC)

• Job title: Case Manager – Supportive Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $0 - $21 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lowell, United States

About the role

• Case Manager providing supportive services and case management to homeless individuals. Collaborating with various programs and ensuring adherence to policies in Lowell, MA.

Responsibilities

• Provide case management services to participants in a program serving episodically homeless individuals with relapse histories.
• Perform home visits & provide group facilitation.
• Ensure adherence to policies and protocols for programs serving chronically homeless individuals.
• Develop regular program schedule including activities, meetings, meals, etc.
• Conduct initial service needs assessment with all clients entering the program.
• Develop Individual Service Plan with each participant within three days of entry into the program.
• Maintain daily contact with clients actively involved in the program.
• Maintain appropriate files and case notes for each participant.
• Provide crisis intervention (24-hour cell phone coverage).

Requirements

• Bachelor’s Degree in related field.
• May be substituted with a minimum of 5 years working with the target population.
• Substance abuse experience required.
• Excellent interpersonal and organizational skills.
• Previous experience with group facilitation preferred.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.