Lead Retirement Administrator providing pension administration services for clients. Responsible for calculations, data management, and effective communication with stakeholders.
Responsibilities
Responsible for processing pension, retirement, and post-retirement health & welfare transactions
Perform pension benefit calculations
Create forms & letters for communication with participants and beneficiaries
Manage escalations and client critical issues
Assist with client documentation and procedures updates
Lead participant and client request workflows
Identify client and participant trends for customer-centric solutions
Provide support for project-related tasks
Requirements
Bachelor’s Degree or equivalent work experience
Interest in Defined Benefits administration and Defined Benefits systems
Strong mathematical, analytical, and intuitive skills
Ability to perform manual pension calculations
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals, and quality standards
Strong interpersonal skills and attention to detail
High integrity and discretion to ensure confidentiality
Strong written and verbal communication skills
Strong PC software skills (i.e. – Excel, Outlook, Word, and Access)
Benefits
comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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