IT Administrator at a specialized bank resolving technical issues and administering MS365 tenant. Addressing user concerns and maintaining office technology for enhanced efficiency.
SF
Hybrid Lead Retirement Administrator
Posted 2 months ago
About the role
- Lead Retirement Administrator providing pension administration services for clients. Responsible for calculations, data management, and effective communication with stakeholders.
Responsibilities
- Responsible for processing pension, retirement, and post-retirement health & welfare transactions
- Perform pension benefit calculations
- Create forms & letters for communication with participants and beneficiaries
- Manage escalations and client critical issues
- Assist with client documentation and procedures updates
- Lead participant and client request workflows
- Identify client and participant trends for customer-centric solutions
- Provide support for project-related tasks
Requirements
- Bachelor’s Degree or equivalent work experience
- Interest in Defined Benefits administration and Defined Benefits systems
- Strong mathematical, analytical, and intuitive skills
- Ability to perform manual pension calculations
- Ability to work as a standout colleague while meeting individual timeliness, accuracy goals, and quality standards
- Strong interpersonal skills and attention to detail
- High integrity and discretion to ensure confidentiality
- Strong written and verbal communication skills
- Strong PC software skills (i.e. – Excel, Outlook, Word, and Access)
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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