Manage and maintain Windows/Linux servers and Hyper - V virtualization, monitoring, backups, and security. Provide 1st/2nd - level support, troubleshooting, and documentation using Atlassian Confluence and Jira.
About the role
- Service Scheduler Administrator supporting scheduling and administrative needs for Service Engineers at Sartorius. Collaborating with customers and internal teams for efficient task management in a hybrid role.
Responsibilities
- On a daily basis you will work closely with our customers, service engineers and internal departments to ensure the customer needs are met
- Maintain service engineer’s diaries to meet the customer requirements
- You will process emails from a shared inbox and update information on spreadsheets
- Working on a variety of different tasks, prioritising and updating customers throughout the process
- Raising quotations, managing invoices and liaising with our finance department
- Checking that received documentation is in order, running regular reports, updating customer details on the database
- Regular use of SAP, inputting and updating information
- Collaborating with the Service team
Requirements
- Strong experience in a support administration position within a fast-paced environment
- Experience scheduling appointments and managing calendars would be beneficial
- Able to build and maintain excellent working relationships with people internally and externally
- Can react quickly to enquiries, being proactive juggling many enquires at the same time
- Highly organised, able to take ownership of varied processes
- Ability to prioritise, plan and multitask with strong attention to detail
- Good at working independently as well as a team player
- Experience in SAP (Service Module) would be beneficial, though full training will be provided
- Strong Excel skills
- In order to commence working with us, the successful candidate must have the right to work in the UK.
Benefits
- Personal and Professional Development: Mentoring, leadership programs and internal seminar offerings
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
- Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
- Attractive Working Conditions 37.5 hours working week
- 25 days annual leave plus public holidays
- Annual option to buy, sell or carry over annual leave
- Free parking on site
- Free hot and cold drinks
- Competitive benefits package, including: Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance (Employee Paid)
- Salary Sacrifice Health Assessment Service
- Salary Sacrifice Cycle to Work Scheme
- Group Personal Pension Plan
- Group Income Protection
- Salary Sacrifice Will Writing Service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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