Customer Care Supervisor leading a team to enhance customer experience across Chat, Ticket, and Voice for Bosta's logistics services.
EC
Onsite Customer Service Representative – Phone Team
Posted 4 hours ago
About the role
- Customer Service Representative for DEXIS responding to customer inquiries and managing data. Collaborating with teams while providing excellent service to US/Canadian customers.
Responsibilities
- Respond to order inquiries.
- Process return labels.
- Advise on warranty questions.
- Make outbound customer calls and corresponding via email.
- Manage customer and equipment data using effective resources, systems, and databases.
- Provide world-class customer service with a focus on response time and follow-through.
- Engage with customers in a friendly, professional manner while actively listening to their concerns.
- Work directly with customers to coordinate information with teams and departments.
- Effectively manage workload to meet customer expectations.
- Timely processing of transactions and inquiries.
- Ability to de-escalate customer situations for first call resolution (FCR).
Requirements
- Excellent written and verbal communication skills.
- Proficient in MS Word and Excel.
- Excellence in accuracy and attention to detail.
- Strong problem-solving and decision-making skills.
- Ability to handle a variety of customer situations.
- High School Diploma or equivalent.
- 1-3 years’ experience in a customer service-related field.
- B2 proficiency level in English speaking as defined by the CEFR scale.
Benefits
- Competitive Pay and Bonuses.
- Vacation, Sick leave, and Paid Holidays.
- Employee Referral Program.
- Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave.
- Medical, Dental, and Vision Insurance.
- Community involvement opportunities & employee appreciation events.
- State of the art, climate-controlled facility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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