Salesforce Administrator supporting Harlem Children's Zone's Research and Evaluation Department. Handling system administration, data quality, and Salesforce skill development across the organization.
About the role
- Associate Salesforce Administrator optimizing Salesforce Service Cloud for Boeing's operations. Partnering with teams to improve agent productivity and customer satisfaction in Bangalore.
Responsibilities
- Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings.
- Support Service Cloud architecture and scalability efforts to support high volume support operations.
- Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps.
- Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect).
- Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams.
- Ensure data integrity and governance: validation rules, structured imports, and steward collaboration.
- Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX).
- Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.
- Train and enable users; create documentation and release notes.
- Configure and maintain reports and dashboards to provide real time data updates.
- Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users.
- Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts that drive consistent AI responses.
- Create and assign permission sets to grant least privilege access and simplify user permission management across profiles.
- Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets to ensure reliable releases.
- Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability.
- Define sandbox types, refresh cadence, and data seeding to support environments.
Requirements
- 5+ years Salesforce administration experience (enterprise environments) Service Cloud focus.
- Salesforce Administrator Certification required.
- Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus.
- Experience in creating dashboards and operational reports for support KPIs
- Deep Service Cloud experience: you’ve administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge.
- Data & security minded: understands data modeling, sharing, permission sets, SSO, and compliance controls.
- Collaborative: can translate business needs into secure, maintainable Salesforce solutions and work well with cross functional teams.
- Results oriented: ability to measure impact and use KPIs to improve operations.
Benefits
- variable arrangements depending upon business and customer needs
- professional pursuits that offer greater flexibility in the way our people work
- training and enable users; create documentation and release notes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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