Senior Customer Experience Specialist at Honeywell Building Automation ensuring exceptional customer service and satisfaction in a hybrid role in Katowice, Poland.
About the role
- Customer Service and Sales Representative engaging clients and managing sales connections. Providing support and insights for product service refinement with a flexible hybrid work model.
Responsibilities
- Provide insights for product or service refinement to align with client specifications
- Evaluate clients' requirements, propose suitable goods or services, and negotiate pricing and sales conditions
- Identify and engage prospective clients
- Cultivate and nurture sales connections with existing clientele
- Estimate installation and maintenance expenses for equipment or services
- Manage sales agreements and uphold client databases
- Collaborate with clients post-sale to address concerns and deliver ongoing assistance
- Resolve technical issues pertaining to equipment functionality
- Foster and update technical expertise on products or services to elucidate features and address client inquiries
- Potentially offer instruction on equipment operation and upkeep
Requirements
- Must bring your own device. The device must:
- Support Windows 10 (1803 or higher)
- Have at least 8BG of RAM (memory)
- Have at least 500BM of free space (storage/HDD)
- Minimum internet speed at least 10mbps
- Webcam
- Flexibility to work various shifts
- Strong organizational skills and active listening abilities to determine the most suitable course of action
- Exceptional attention to detail with excellent written and verbal communication skills
- Proficiency in computer usage and data entry
- Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Sales experience is considered advantageous
- Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited
- College diploma or university degree is considered an asset
Benefits
- Seamless hybrid work experience - remote training integrated with a flexible hybrid work model
- Support with immigration and PR applications
- Monthly contests with cash and prizes awarded
- Benefits/Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
- Career and Leadership Development - we are looking for top talent individuals that can grow with us!
- In depth training at the start of employment with continuous development and ongoing training throughout
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