Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Service and Sales Representative engaging clients and managing sales connections. Providing support and insights for product service refinement with a flexible hybrid work model.
Responsibilities
- Provide insights for product or service refinement to align with client specifications
- Evaluate clients' requirements, propose suitable goods or services, and negotiate pricing and sales conditions
- Identify and engage prospective clients
- Cultivate and nurture sales connections with existing clientele
- Estimate installation and maintenance expenses for equipment or services
- Manage sales agreements and uphold client databases
- Collaborate with clients post-sale to address concerns and deliver ongoing assistance
- Resolve technical issues pertaining to equipment functionality
- Foster and update technical expertise on products or services to elucidate features and address client inquiries
- Potentially offer instruction on equipment operation and upkeep
Requirements
- Must bring your own device. The device must:
- Support Windows 10 (1803 or higher)
- Have at least 8BG of RAM (memory)
- Have at least 500BM of free space (storage/HDD)
- Minimum internet speed at least 10mbps
- Webcam
- Flexibility to work various shifts
- Strong organizational skills and active listening abilities to determine the most suitable course of action
- Exceptional attention to detail with excellent written and verbal communication skills
- Proficiency in computer usage and data entry
- Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Sales experience is considered advantageous
- Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited
- College diploma or university degree is considered an asset
Benefits
- Seamless hybrid work experience - remote training integrated with a flexible hybrid work model
- Support with immigration and PR applications
- Monthly contests with cash and prizes awarded
- Benefits/Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
- Career and Leadership Development - we are looking for top talent individuals that can grow with us!
- In depth training at the start of employment with continuous development and ongoing training throughout
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.