Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
About the role
- Customer Service Advisor at Onmo providing customer support via Live Chat, Telephone, and Email. Engaging with customer inquiries to help with their financial management needs.
Responsibilities
- Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
- Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
- Providing customers with assistance in managing their account and conducting account maintenance tasks
- Handling account queries about account balances, payments and any other concerns
- Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
- Use various database systems and technology to deliver great customer care
- Follow communication procedures, guidelines and policies
- Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
- Resolve customer dissatisfaction via summary resolution complaints
- Support the Customer Care team with speaking to customers in financial difficulty
Requirements
- A proven track record of providing outstanding customer service of 2+ years within a call centre environment – preferably within Financial Services
- Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
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