About the role

  • Analyze current Order-to-Cash (O2C) processes, identify optimization opportunities, and translate business needs into clear technical specifications.
  • Partner with business and IT stakeholders to establish project scope, objectives, deliverables, timelines, and budgets.
  • Lead demand and change request management (Requirements Gathering) and support requirements engineering for handover to technical teams.
  • Lead O2C automation and digitalization projects from initiation to delivery, including scope, timelines, and stakeholder communication.
  • Oversee project governance, risk management, and stakeholder expectations across multiple teams and regions.
  • Lead change management and training efforts to drive user adoption and operational readiness.
  • Acts as voice of customer during solutioning process.
  • Provide solutions assurance and stakeholder management for operational, implementation, and customer service challenges.
  • Conduct regular status reviews, report progress to leadership, and ensure compliance with quality standards.
  • Serve as a subject matter expert on O2C automation technologies and best practices.
  • Act as escalation pathway for ongoing incidents and support as supervisor between our technical vendors and internal users.

Requirements

  • Proven experience leading complex, cross-functional projects and driving digital transformation.
  • Deep understanding of EDI standards and protocols (ANSI X12, EDIFACT), transaction sets (850, 855, 810, 856), and communication protocols (SFTP, AS2).
  • Hands-on expertise with automation technologies such as EDI, APIs, Automated Order Processing (e.g., Esker), and marketplace integrations (e.g., GHX, SAP ARIBA).
  • Strong knowledge of SAP and Order-to-Cash (O2C) processes and ability to optimize workflows.
  • Ability to technically collaborate with our SAP CPI Teams (Cloud Platform Integration) and EDI Partners like Open Text.
  • Excellent communication and stakeholder management skills in a global environment.
  • Bachelor’s degree in business, IT, or related field.
  • Minimum 5 years of project management experience, ideally in B2B eCommerce / eBusiness or supply chain digitalization.

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time

Job title

Project Manager – eBusiness

Job type

Experience level

Mid levelSenior

Salary

$107,060 - $160,580 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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