Lead a team of approximately 10 or more Project Managers and Scrum Masters to ensure the successful delivery of complex, multi-phase customer implementations.
Drive program management strategy in alignment with company vision and objectives.
Oversee the end-to-end delivery of regional, large-scale programs across diverse client portfolios, ensuring adherence to quality standards, timelines, and budget constraints.
Build and maintain strong relationships with key stakeholders, including clients, executive leadership, and cross-functional teams, to ensure successful program delivery and customer satisfaction.
Represent the Customer Delivery team in customer-facing forums such as Quarterly Business Reviews (QBRs), Steering Committee meetings, and Executive Status Updates.
Work closely with the VP of Program Management to implement and refine project management methodologies, tools, and governance frameworks to enhance delivery efficiency.
Proactively identify, assess, and mitigate risks across your regional portfolio, ensuring timely resolution of issues.
Monitor project health, resource utilization, and financial performance of your regional portfolio; provide regular updates to senior leadership.
Requirements
Proven experience managing project management teams for large-scale implementations across multiple geographies or business units.
Exceptional leadership skills with a demonstrated ability to lead, coach and mentor high-performing teams.
Strong stakeholder management and customer service skills, with experience in engaging with C-level executives and senior stakeholders.
Deep knowledge of program management methodologies, tools, and best practices, with relevant certifications (e.g., PMP, PRINCE2) preferred.
Strong strategic thinking and problem-solving abilities, with the capability to translate strategic objectives into actionable plans and deliverables.
Excellent knowledge of change management principles and practices, with the ability to drive and manage organizational change effectively.
Superior interpersonal and communication skills, with the ability to influence and negotiate at all levels of the organization.
Prior experience in professional services, software delivery, and implementation, ideally with a deep understanding of the travel industry trends and client needs.
Benefits
Open culture and challenging opportunity to satisfy intellectual needs
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