Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
About the role
- Product Support Engineer supporting Varian products and assisting Field Service Engineers. Involvement in service documentation and technical support for imaging components on linear accelerators.
Responsibilities
- Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software
- Author technical documentation for the Field Service and Installation organizations
- Support new product rollouts and initiate knowledge transfer to the Installation- and Field Service teams as required
- Represent the Global Customer Service organization and provide input to the Engineering teams during new product introductions
- Providing on-site installation and service support on request
Requirements
- B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees
- 3 years experience in a support role
- High level of analytical skills
- Auto didactic skills to quickly familiarize with new areas
- Fluency in English language, written and verbal
- Previous exposure to medical physics or image processing (asset)
- Experience with Varian Linear Accelerators (C-series, TrueBeam, Halcyon) (asset)
- German language skills (asset)
Benefits
- Resources and flexibility to foster professional and personal growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.