Hybrid Senior Integration Analyst

at Sicredi

• Job title: Senior Integration Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Technical Support Lead at Sicredi focusing on cooperative service processes and technical analysis. Leading operations and continuous improvement initiatives in a diverse work environment.

Responsibilities

• Provide technical leadership for specialized support to cooperatives in the service area where you are working, performing technical analyses and providing the necessary guidance to cooperatives on each case;
• Monitor and follow up on support operations to ensure delivery of contracted KPIs;
• Assess complex issues and propose solutions to meet user needs;
• Drive continuous process improvements, executing and managing action plans;
• Serve as a point of reference for cooperatives and CAS companies in handling requests, aiming to meet user needs by directing solutions and following tickets end-to-end;
• Prioritize incidents and problems in coordination with business and systems teams;
• Align processes, lead action plan execution and deliver operational training.

Requirements

• Bachelor’s degree in Business Administration or a related field;
• Proficient in Microsoft Office suite;
• Postgraduate degree is a plus;
• Learns quickly, is agile and adapts rapidly to change;
• Adapts to different languages and communication styles;
• Simple, collaborative, cooperative and with an ownership mindset;
• Communicative, organized, committed and proactive;
• Loves solving problems and enjoys multitasking;
• Enjoys listening and taking part in discussions with people from different backgrounds;
• Shows empathy toward users, acting transparently and supportively;
• Anticipates users’ needs, resolving issues simply and efficiently;
• Has an analytical view of data and area performance indicators;
• Strategic mindset;
• Innovative and driven to challenge the status quo;
• Inspiring technical leader who leads by example;

Benefits

• Fixed 14th and 15th month salary payments;
• Profit-sharing / performance-based bonus (based on seniority);
• Health and dental plans with no co-pay;
• Wellbeing programs through Wellhub (formerly Gympass), including nutrition, psychology, occupational health, massage, running groups and local gym access;
• Meal allowance and food voucher with flexible allocation between meal and grocery cards (VA/VR), no co-pay;
• Extended maternity and paternity leave;
• Childcare or nanny assistance for children up to 6 years and 11 months;
• Assistance for children with disabilities, no age limit;
• Life insurance;
• Private pension plan up to 8% of salary;
• Training platform – Sicredi Aprende – with a variety of courses;
• 40-hour work week – using a time bank system;
• Telework allowance (except for positions that are 100% on-site).