Coordinator overseeing KCRHA’s facilities operations and technology infrastructure. Supporting IT systems reliability and operational efficiency within a public administrative agency.
About the role
- Operational leader at Sicredi managing consortia services, ensuring stability and growth while leading teams and stakeholders.
Responsibilities
- Responsible for leading the service operations of the Consortium Administrator, ensuring stability, sustainability and growth.
- Will define and execute strategy, manage people and maintain relationships with internal and external stakeholders, ensuring excellence in value delivery, financial efficiency and continuous improvement of journeys.
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- Develop and update long-term strategies to sustain competitive advantage.
- Manage risks and adjust plans in response to business changes.
- Lead teams, promoting continuous development, diversity and high performance.
- Act as a mentor and coach for coordinators and direct reports.
- Build strong relationships with internal and external stakeholders, influencing strategic decisions.
- Monitor service metrics and implement continuous improvements.
- Ensure financial efficiency and manage contracts.
- Champion service best practices and foster a knowledge-sharing environment.
- Participate in industry events and cultivate an influential network of contacts.
- Promote automation and digitalization of processes to drive efficiency and innovation.
- Manage experience indicators (NPS) and work on improving both the employee and member journeys.
- Identify and address opportunities to improve journeys, reducing friction and questions while increasing satisfaction.
Requirements
- Bachelor's degree in Administration, Engineering, Actuarial Science or related fields.
- Specialization / MBA.
- Minimum of 9 years of experience (including management).
- Basic English.
- Experience in people management and leadership.
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- Knowledge of:
- Banking market and products.
- Business and service modeling.
- Structuring and negotiating business and service agreements.
- Technologies, innovation and agile methodologies.
- Project management and financial feasibility analysis.
Benefits
- Fixed 14th and 15th salaries.
- Profit-sharing (based on seniority).
- Health and dental plans with no co-payment.
- Well-being programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, local running group and gym access.
- Meal and food vouchers – flexible allocation between Meal (VA) and Food (VR) cards, no co-payment.
- Extended maternity and paternity leave.
- Childcare or babysitter allowance for children up to 6 years and 11 months.
- Support for children with disabilities, no age limit.
- Life insurance.
- Private pension plan up to 7% of salary.
- Training platform – Sicredi Aprende, offering various courses.
- 40-hour work week – using a time-bank system.
- Remote work allowance (except for positions that are 100% on-site).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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