Sales Enablement Specialist enhancing sales team productivity and customer engagement through training at Thomson Reuters. Collaborating across teams to improve processes and deliver insights for better performance.
About the role
- Business Applications Analyst II at Shure, focusing on Salesforce solutions and innovations. Collaborating across teams to optimize business processes and drive end-to-end solutions.
Responsibilities
- Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
- Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
- Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
- Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
- Map requirements to functionality within Salesforce and its adjacent ecosystem.
- Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture.
- Develop, maintain, and deliver end-user training documentation as required.
- Coordinate with Platform Leads to complete impact assessments and cross-functional alignment.
- Assists the technical team in configuring the solutions on the application as needed.
- Create test cases and test scripts in support of test plans, including integrations and identity-related testing.
- Executes unit and end-to-end integration testing of planned user stories to be delivered.
- Coordinate user acceptance testing, reporting, and defect prioritization with business leads.
- Perform Change Management functions including documentation and administration of assigned release activity.
- Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs.
- Performs knowledge transfer and training with team members and business stakeholders wherever appropriate.
- Maintain awareness of new Salesforce features and determine how they can enhance productivity.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud.
- Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions.
- Experience working within Agile methodologies (Scrum or Kanban).
- Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Strong attention to detail.
- Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships.
- Commitment to excellent customer service and a strong focus on quality.
- Ability to work independently.
- Admirable time management and work prioritization skills.
- Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors.
- A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business needs.
- Hands-on experience using JIRA or other Agile project management tools.
- Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools.
Benefits
- Comprehensive healthcare
- Mental health and retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering/community involvement opportunities
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