Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- Senior Manager managing field operations for pharmaceutical company, overseeing projects and vendor relations. Ensuring adherence to compliance and operational excellence standards in diverse functions.
Responsibilities
- Serves as day-to-day manager for plans supporting strategy for Speaker Bureau Management, Fleet, Local Regional Conventions, Credentialing, Promotional Material Fulfillment, Field Communications and Roster Management
- Supports management of vendor relationships across the areas of focus and analysis of vendor performance, ensuring alignment with business expectations and agreed deliverables
- Manages operational integration for new field-based hires; requiring partnership with Training, Human Resources, Finance and other functions
- Executes distribution and archiving of field communications
- Supports proper SOP documentation related to duties and responsibilities within the team
- Prioritizes and responds to internal inquiries and requests
- Supports generation of insights and identification of opportunities for improvement
- Monitors and strives to maintain high levels of quality, accuracy and process consistency in all efforts
Requirements
- Bachelor’s degree preferred
- Bachelor’s degree or equivalent applicable experience required
- Minimum 5 years prior experience in pharma or biotech industries and/or serving as an industry vendor
- Minimum 3 years experience in commercial operations and/or serving as a commercial operations vendor
- Experience monitoring, managing and improving vendor processes
- Experience analyzing data sets and communicating findings to leadership
- Demonstrated proficiency in Microsoft Excel and PowerPoint
- Working knowledge of industry standards for field operations
- Experience managing projects with cross-functional teams
- Strong verbal and written communication skills
- Understanding of operating budgets
Benefits
- Health insurance
- 401(k) matching
- Paid time off
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